Independent Roadside & Automotive Solutions for New Zealand Businesses
We design, deliver and manage personalised roadside assistance programs for insurers, fleets, leasing, rental, mobility, corporate clients and membership organisations, while also supporting everyday drivers through personal memberships. Our nationwide coverage, NZ-based call centre, fast dispatch and tailored white-label solutions provide hands-on support that protects your brand, customers and data.
Fast operational response
NZ-based responsive call centre and dispatch.
Custom program delivery
White-label and tailored models for partners, fleets and insurers.
Built for businesses that depend on drivers
NZRA partners with organisations across New Zealand to deliver reliable, scalable roadside and accident management solutions.
Insurers
Enhance the claims experience with fully managed roadside and accident support.
Fleets & Leasing
Reduce downtime and keep vehicles operating with a single support partner.
Rentals & Mobility
Deliver dependable, nationwide assistance that protects your customer experience.
Corporate & Affinity
Add value to customer and member programs with tailored assistance solutions.
End-to-end assistance, fully managed
From breakdowns to accidents, NZRA manages the assistance process from first contact through to resolution.
24/7 Roadside Assistance
Nationwide support for breakdowns and urgent roadside events.
Accident Management
Towing, recovery, storage, repair coordination and support after an accident.
Program Design
Custom-built assistance programs aligned with your business and brand.
Nationwide Network
Trusted service providers delivering reliable support across New Zealand.
The NZRA Difference
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- Independent and conflict-free roadside provider
- Flexible, white-label program capability
- Nationwide service network
- Scalable solutions tailored to each partner
Simple to implement
We work with you to understand your business needs and customise a program that works around you and your customers.
Better sales conversations
Offer better value to your customers and expand your product offerings.
Powered by integrated technology and innovation
API Integration
Seamless integration into insurer, fleet and partner systems for real-time data exchange and workflow alignment.
CRM Platform
Centralised customer and incident management providing full visibility, reporting and service tracking.
Telco & Dispatch Systems
Advanced call handling and dispatch technology ensuring fast response times and consistent service delivery.
AI & Automation
Ongoing development of AI-driven support tools to enhance triage, customer communication and operational efficiency.
Part of a broader automotive and claims ecosystem
NZ Claims Services
Specialist claims management provider delivering end-to-end claims handling, assessing and operational support across the insurance and fleet sectors.
Roadside Assistance
Roadside assistance is a valuable add-on that complements insurance, fleet and other automotive products, enhancing customer value, increasing loyalty, and providing support when it’s needed most.
Simple to implement. Easy to scale.
1.
Program Design
We work with you to shape a roadside and accident solution that matches your needs.
2.
Integration
We align with your service, operational and customer experience requirements.
3.
Service Delivery
Our network provides fast, professional roadside and accident assistance nationwide.
4.
Ongoing Management
We support reporting, oversight and continuous improvement as your program grows.
Roadside assistance for everyday drivers
A range of tailored programs designed to support light passenger vehicles, small commercial fleets, and motorhomes.