Roadside, Claims & Response Solutions for Insurers
Improve customer outcomes with a fully managed roadside and accident support solution.
Improve customer satisfaction and retention
Reduce claims friction and complaints
Support for heavy vehicles (trucks and specialist equipment)
Maintain oversight with clear reporting and data insights
Enable bundled roadside programmes to match competitor offerings and improve retention
Customise program delivery to suit your brand — never delivered under a competitor’s brand
Independent and conflict-free — your customers and data stay protected
Reduce towing and storage costs through our network scale
True white-label delivery — your brand front and centre at every touchpoint
Access to our 24/7 trusted nationwide service network
CAT surge capability to maintain service levels during peak events
Aligned commercial model focused on outcomes, not just usage
Support for light vehicles (cars and passenger vehicles)
Support for commercial fleets (vans, utes and service vehicles)
Integrated roadside and claims support — not just a standalone assistance product
The Challenge
Breakdowns and accidents are critical customer moments where your brand is put to the test. When response times are slow, communication is unclear, or service delivery is inconsistent, customer frustration increases quickly.
These events often lead to higher complaint volumes, increased internal handling, and added pressure on claims teams. They can also negatively impact customer retention and overall brand perception, especially when competitors provide a smoother, more coordinated experience.
Without a well-managed roadside and accident response solution, insurers risk operational inefficiencies, rising costs, and missed opportunities to turn a negative event into a positive customer outcome.
How NZRA helps
NZRA provides a fully managed service model that supports drivers from first contact through to resolution.
Our programmes span roadside assistance, accident towing and recovery, automotive claims management and assessing, as well as scalable support for CAT events.
We also provide flexible call centre overflow and after-hours support, ensuring consistent service levels during peak demand or outside standard operating hours.
Our offering also extends to debt recovery services, supporting end-to-end claims and cost recovery outcomes for our partners.
Service Overview
Roadside Assistance
24/7 breakdown support including dispatch, roadside help, towing coordination and real-time customer communication.
Debt Recovery Services
End-to-end recovery support to help insurers pursue outstanding costs and improve recovery outcomes.
CAT Event Response
Scalable surge support during weather events and large-scale incidents, helping insurers manage volume and maintain service levels.
Accident Towing & Recovery
Fast accident response, vehicle recovery, storage management and secondary tow coordination to keep claims moving.
Automotive Claims & Assessing
Support across claims triage, assessment coordination, repair management and customer updates throughout the process.
Call Centre Overflow & After-hours Support
Flexible customer contact support outside business hours or during peak periods to reduce pressure on internal teams.
Why NZRA?
Independent
No competitor ownership or conflicts — your customers and data remain within your ecosystem.
White-labelled
Delivered under your brand — protecting your customer relationship at every touchpoint.
Integrated
Roadside, claims, recovery and support services delivered as one coordinated solution.
Scalable
Built to handle surge demand, CAT events and overflow without compromising service levels.