Roadside, Claims & Response Solutions for Insurers
Improve customer outcomes with a fully managed roadside and accident support solution.
Protect Your Brand
Independent, conflict-free and genuinely white-label, keeping your customers, brand and data protected.
Control Costs & Performance
Contain towing and storage costs with transparent reporting and actionable insights.
Improve Customer Outcomes
Reduce friction and strengthen satisfaction and retention through responsive, personalised support.
Nationwide Capability
24/7 support for light vehicles, heavy vehicles and commercial fleets, backed by a trusted nationwide network.
The Challenge
Breakdowns and accidents are critical moments that put your brand and customer relationships to the test. NZRA’s fast response times, clear communication and consistent service help reduce frustration and complaints while easing pressure on your internal teams.
A well-managed roadside and accident response solution improves efficiency, controls costs and protects customer retention. Most importantly, it can turn a stressful event into a positive customer experience.
How NZRA Helps
NZRA provides a fully managed service, supporting drivers from first contact through to resolution. Our programs include roadside assistance, accident towing and recovery, automotive claims management and assessing, along with scalable support for CAT events.
We also offer flexible call centre overflow and after-hours support, helping maintain consistent service levels during peak periods and outside standard operating hours.
Our debt recovery services complete the offering, supporting end-to-end claims management, cost containment and recovery outcomes for our partners.
Service Overview
Roadside Assistance
24/7 breakdown support including dispatch, roadside help, towing coordination and real-time customer communication.
Debt Recovery Services
End-to-end recovery support to help insurers pursue outstanding costs and improve recovery outcomes.
CAT Event Response
Scalable surge support during weather events and large-scale incidents, helping insurers manage volume and maintain service levels.
Accident Towing & Recovery
Fast accident response, vehicle recovery, storage management and secondary tow coordination to keep claims moving.
Automotive Claims & Assessing
Support across claims triage, assessment coordination, repair management and customer updates throughout the process.
Call Centre Overflow & After-hours Support
Flexible customer contact support outside business hours or during peak periods to reduce pressure on internal teams.
Why NZRA?
Independent
No competitor ownership or conflicts — your customers and data remain within your ecosystem.
White-labelled
Delivered under your brand — protecting your customer relationship at every touchpoint.
Integrated
API/system integration, reporting and data capability.
Scalable
Built to handle surge demand, CAT events and overflow without compromising service levels.