Peace of mind, wherever the road takes you
Personal roadside assistance throughout New Zealand for your private vehicle or motorhome. Whether you travel locally or you’re touring the country, it pays to have someone to call on in case the unexpected happens when you’re on the road. Our award-winning, responsive roadside assistance will get you back up and moving safely, wherever you need a hand and no matter what kind of vehicle you drive.
What does my membership include?
NZRA membership offers you the assurance that 24 hours a day, 7 days a week, there will always be someone here to help.
Our friendly NZ-based owned and operated call centre will take your details and will talk you through what your policy covers and how we can help get you back on the road.
We offer a range of different programs to cater to you & the type of vehicle you drive, with additional benefits for rental vehicle or accommodation when away from home available on our premium program.
Our team can also assist with some common vehicle issues with troubleshooting over the phone, getting you back on the road sooner.
Our roadside policies cover the vehicle, not just the driver, so no matter who is driving, you can get help, anytime, anywhere.
Refer to policy details below for further information.
Policy Details
Standard Policy Description
NZRA Standard Cover gives you assurance and peace of mind motoring that you’ll never be stranded anywhere in New Zealand 365 days 24/7. A comprehensive 24-hour, 7-day assistance program NZ Roadside Assistance provides our customers with 24 hours/ 7 days a week access to:
- Minor Roadside Repairs
- Technical Advice
- Battery Jumpstart and Battery replacement service
- Flat Tyre fitting a roadworthy spare wheel
- Roadside breakdown Recovery Towing
- Emergency Fuel delivery – Incorrectly Fuelled vehicle assistance
- Lost keys and Vehicle Lock Out
- Parts & Services Locator · Urgent Message Relay
- Accident Coordination
In the unlikely event of a mechanical breakdown, the security of having NZ Roadside Assist only a phone call away can relive some of the stress that can come about in these instances. This policy covers a maximum of 6 events per annum; the maximum contribution for towing is to either the nearest repairer or the closest place of safety.
Please read the full terms and conditions on the website for full policy details.
Premium Policy Description
NZRA Premium Care is designed for those who regularly drive long distances from home, and especially good for holiday travellers. It provides you with accident and full breakdown assistance anywhere in New Zealand 365 days -24/7.
A comprehensive 24-hour, 7 day assistance program NZ Roadside Assistance provides our customers with 24 hours/ 7 days a week access to:
- Minor Roadside Repairs
- Technical Advice
- Battery Jumpstart and Battery replacement service
- Flat Tyre fitting a roadworthy spare wheel
- Roadside breakdown Recovery Towing
- Emergency Fuel delivery – Incorrectly Fuelled vehicle assistance
- Lost keys and Vehicle Lock Out
- Parts & Services Locator
- Urgent Message Relay
- Accident Coordination
Plus if you are over 100km from your registered home address and the vehicle cannot be immobilized within 24 hours:
- Emergency Taxi up to $30 fare assistance or;
- Rental Car up to $120 per day to a maximum of 3 days cover or;
- Accommodation up to $120 per day to a maximum of 3 days cover or;
- Vehicles under tow can be assisted but at the members expense
In the unlikely event of a mechanical breakdown, the security of having NZ Roadside Assist only a phone call away can relive some of the stress that can come about in these instances.
This policy covers a maximum of 6 events per annum; the maximum contribution for towing events is to either the nearest repairer or closest place of safety.
NZRA will cover the costs for the room rate and the costs to hire at rental vehicle, incidentals are not covered like food, fuel, insurances etc.
Please read the full terms and conditions on the website for full policy details.
Motorhome Policy Description
New Zealander’s love their Motor homes and with such a beautiful country to explore make sure you are not left stranded in a remote location or held up on your travels!
- Minor Roadside Repairs
- Technical Advice
- Battery Jumpstart and Battery replacement service
- Flat Tyre fitting a roadworthy spare wheel
- Roadside breakdown Recovery Towing
- Emergency Fuel delivery
- Lost keys and Vehicle Lock Out
- Parts & Services Locator
- Urgent Message Relay
- Accident Coordination
- Incorrectly Fuelled vehicle assistance
In the unlikely event of a mechanical breakdown, the security of having NZ Roadside Assist only a phone call away can relive some of the stress that can come about in these instances.
This policy covers a maximum of 6 events per annum and for the towing benefit we cover the costs to either the closest repairer or nearest place of safety up to $200 inc gst for the initial tow.
If Heavy salvage equipment is required this will be at the members expense as quoted.
Please read the full terms and conditions on the website for full policy details.
Standard Roadside Car & Motorcycle
$62.50 per annum
Ideal for those who only drive locally, our standard cover offers peace-of-mind motoring, with on-call roadside assistance, anywhere in New Zealand, 24/7.
Premium Roadside Car & Motorcycle
$92.50 per annum
Designed for regular holidaymakers and those who travel long distances from home, our premium cover provides full breakdown including additional benefits like alternative transport, accommodation etc, anywhere in the country.
Motorhome Roadside Assistance
$71.50 per annum
If you love hitting the road and exploring our beautiful country then give yourself extra peace of mind, in even remote locations, with our Motorhome Roadside cover.
24/7 assistance New Zealand wide
Voted Service Provider of the Year category at the 2021 Insurance Business New Zealand Awards
100% New Zealand owned & operated
Why get cover with NZRA?
We’ve been helping to keep Kiwis safe and moving on the roads since 2008. Our award-winning service is the most responsive in New Zealand (on average 30-45 minutes), and keeps you covered for a range of unexpected events or accidents, with 24/7 assistance. Depending on your policy, this could include:
- Roadside repairs
- Technical advice
- Battery jumpstart & replacement
- Flat tyre change + refit
- Breakdown recovery towing
- Emergency fuel delivery
- Lost keys and vehicle lock out
- Parts and services locator
- Accident coordination
- Automotive repair assistance
- Rental car
- Accommodation
- Taxi Assistance
- Electric vehicle services
- Repairer assistance
Need urgent roadside assistance now?
If you don’t have roadside cover, but you need emergency breakdown or accident assistance call us toll free 24/7: 0508 NZROAD (697 623)
About Us
NZ Roadside Assist (NZRA), has been helping to keep Kiwis safe and moving on the roads since 2008. Servicing more than 450,000 customers, we’re trusted by some of the biggest names in insurance and vehicle rental services. Our quick, reliable knowledge and service has been recognised with an excellence award in the Service Provider of the Year category at the 2021 Insurance Business New Zealand Awards.
Get In Touch
Phone:
09 477 0470
0508 697 623 (NZROAD)
Email:
[email protected]
Address:
Unit 3, Building D
59 Apollo Drive
Auckland
New Zealand 0632
Postal Address:
PO Box 33 364
Takapuna, North Shore City
Auckland 0740
© 2021 New Zealand Roadside Assistance Limited / All Rights Reserved / Website by Fuel Media